1. Introduction
Cgb99 is a trusted online gaming platform for players in Bangladesh. We believe that protecting your personal information is one of our most important responsibilities. This privacy policy clearly explains how cgb99 collects your data, the purposes for which it is used, and how it is kept secure.
Cgb99's privacy policy is built on internationally recognised data protection best practices. We want you to enjoy gaming on cgb99 with complete peace of mind — knowing your data is in safe hands.
This Privacy Policy applies to the cgb99 website, mobile app, and all related services. If you have any questions, our support team is always here to help.
2. What information we collect
Cgb99 collects certain information to provide its services. We never collect data that isn't necessary. The types of information cgb99 collects:
| Type of information | What is collected | When it is collected |
|---|---|---|
| Identity information | Full name, date of birth, national ID number | During registration and KYC verification |
| Contact information | Mobile number, email address | At the time of account creation |
| Financial information | Mobile Banking/Nagad/Rocket number, transaction history | During deposits and withdrawals |
| Device information | IP address, browser, device type | During site visits |
| Gaming information | Betting history, game sessions, win and loss records | Time spent playing games |
Know: cgb99 never stores your password in plain text. Passwords are always stored using a strong hashing algorithm.
3. How we use your information
Cgb99 uses collected information only for specific, legitimate purposes. The main reasons we use your data:
- Account management: Keeping your cgb99 account active, verifying logins, and maintaining account security.
- Financial transactions: Processing deposits, handling withdrawals, and ensuring transaction security.
- KYC verification: Verifying your identity and preventing financial fraud.
- Customer support: Resolving your issues and providing support.
- Service improvement: To improve the cgb99 platform and develop new features.
- Responsible gaming: Detecting unusual gaming patterns to provide you with appropriate assistance.
- Legal obligations: Meeting the requirements of regulatory authorities.
- Personalized experience: Recommending offers and games on cgb99 tailored to your preferences.
4. Who we share information with
Cgb99 never sells your personal information. However, limited data may be shared in specific circumstances:
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Payment provider Information is shared with payment partners such as Mobile Banking, Nagad, and Rocket solely to process transactions.
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Legal authorities Information may be disclosed on the basis of a lawful order from a court or regulatory authority. cgb99 is required to comply with the law in such cases.
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Game provider Limited session data is shared with game providers to operate Live Casino or slots games. They are also bound by cgb99's privacy standards.
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Fraud prevention services Limited data may be shared with specialist providers for cybersecurity and fraud detection purposes.
Rest assured: cgb99 never sells or transfers your information to advertisers, data brokers, or any other third party for commercial purposes.
5. Data storage & retention
Cgb99 retains your information only for as long as necessary. Retention periods by data type:
- Account information: For the duration the account is active and up to 5 years after closure.
- Financial transaction records: Up to 7 years as required by law.
- KYC documents: Up to 5 years after account closure.
- Gaming history: For the duration the account is active and 2 years after closure.
- Cookies and web logs: Typically 30 days to 1 year.
Once the designated retention period has ended, cgb99 permanently deletes your data using secure methods. You may also request early deletion — however, some information may need to be retained for a specified period due to legal obligations.
6. Cookie policy
Cgb99 uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser. The types of cookies cgb99 uses:
- Essential cookies: To maintain login sessions and ensure security. Without these, cgb99 cannot function properly.
- Functional cookies: To remember your language preference, game settings, and other personalisation options.
- Analytics cookies: To understand how the cgb99 site is being used, which helps us improve our services.
- Security cookies: To detect fraud and keep your account secure.
You can manage cookies through your browser settings. However, disabling essential cookies may prevent some cgb99 services from working properly.
7. Your data rights
You have full control over your own data on cgb99. What you can do:
- Right to access your data: You can request to know what data cgb99 holds about you.
- Right to rectification: You may request corrections to any inaccurate or outdated information.
- Right to erasure: You may request the deletion of your data under certain circumstances.
- Right to restrict processing: In certain cases, you may request that the use of your data be restricted.
- Data portability: You can request your data in a structured, portable format.
- Right to object: You may object to the use of your data for specific purposes.
To exercise these rights, contact the cgb99 support team. Requests are typically processed within 30 business days.
Your controls: cgb99 respects your data rights. Any data-related request you submit is taken seriously and handled as promptly as possible.
8. Child protection
Cgb99 strictly prohibits services to anyone under 18. We do not knowingly collect information from minors. If cgb99 becomes aware that a minor has submitted personal data, that information will be deleted immediately and the associated account will be closed.
If a parent or guardian suspects their child has created a cgb99 account, please contact our support team immediately.
9. Security measures
Cgb99 uses the latest technologies and practices to keep your data secure. Our security framework:
- 256-bit SSL/TLS encryption: All data transmissions are fully encrypted.
- Firewall protection: cgb99 servers are protected by advanced firewalls that block unauthorised access.
- Two-factor authentication (2FA): The option to add an extra layer of security to your account.
- Regular security audits: cgb99 systems are regularly audited by independent third-party experts.
- Password hashing: Passwords are securely stored using the bcrypt algorithm.
- Suspicious login alert: cgb99 sends you an instant alert whenever a login is detected from an unrecognised device or location.
- Data backup: All cgb99 data is backed up regularly to prevent loss in the event of an incident.
Please keep in mind that no online environment can guarantee 100% security. cgb99 makes every effort to protect your data, but you should also keep your password secure and never share it with anyone.
10. International data transfers
Cgb99 stores data primarily on local servers. In some cases, data may be transferred internationally for technical service purposes. In such cases, cgb99 ensures that:
- Adequate data protection laws are in place in the destination country.
- Cgb99 maintains strict data protection agreements with all transferring parties.
- Data is transferred using internationally standard encryption.
- Only the minimum necessary data is transferred.
11. Privacy policy changes
Cgb99 may update this privacy policy from time to time. When changes are made, cgb99 will:
- For significant changes, a notification will be sent to your registered email address.
- The "Last Updated" date at the top of this page will be changed accordingly.
- A clear notice is displayed on the cgb99 platform.
- Continued use of the service after changes have been made will be considered acceptance of the updated policy.
We recommend that regular cgb99 users review this Privacy Policy page from time to time.
12. Contact
For any questions, concerns, or requests regarding the Privacy Policy, please contact the cgb99 dedicated support team:
- Email: [email protected]
- Live chat: Via 24/7 live chat on the cgb99 platform.
- Response time: Usually within 24 hours.
Cgb99 always respects your privacy and takes any concerns you raise seriously. Your trust is our most valuable asset.